Sharm El Sheikh

Renaissance Sharm El Sheikh Golden View Beach Resort, Egypt

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About The Bootcamp

This intensive, 12-day classroom course (5 days + 5 days + 2 days) + 55 hours online self-study + (3 days real implementation workshop) is designed for practitioners who would like to fast-track their ITIL Expert Certification and gain a hands-on experience about the implementation process. This course is delivered by an ITpreneurs Certified Instructor and prepares candidates for all the ITIL Capability exams, as well as the Managing Across the Lifecycle Certification Exams.

The program enables participants to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules [Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, and Validation (RCV)].

Candidates can take the exams for these courses at a time convenient to them, preferably between the classroom sessions.After completing the Capability courses, participants will participate in the Managing Across the Lifecycle (MALC) course.

This training course is delivered through a unique blend of self-paced and instructor-supported online self-study and high-level, fast-paced classroom delivery. ITpreneurs courseware is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices.

At a Glance

Some key features of the event

    Capability Track
    ITIL Expert Trainer
    Certified Courseware
    12 Days Classroom
    Exam Vouchers
    Completion Certificate
    3 Days Workshop
    21 Credits Gained
    Exam Preparation
    150 PDUs Offered
    55 hrs online self-study
    Original Materials
Day 1 9 Hours
  • 08:30 am SOA Course

    1. Introduction
    2. Service Portfolio Management

  • 10:45 am

    2. Service Portfolio Management
    3. Service Catalogue Management

  • 12:30 pm Launch Break
  • 01:30 PM

    4. Service Level Management

  • 03:45 pm

    4. Service Level Management



Day 2 9 Hours
  • 08:30 am

    5. Demand Management
    6. Supplier Management

  • 10:45 am

    6. Supplier Management
    7. Financial Management

  • 12:30 pm Launch Break
  • 01:30 PM

    7. Financial Management

  • 03:45 pm

    8. Business Relationship Management
    9. Roles and Responsibilities
    10. Technology and Implementation         Considerations

Day 3 9 Hours
  • 08:30 am

    10. Technology and Implementation         Considerations

  • 10:45 am

    11. Exam Preparation / Mock Exam

  • 12:30 pm Launch Break
  • 01:30 PM PPO Course

    1. Introduction
    2. Capacity Management

  • 03:45 pm

    2. Capacity Management
    3. Availability Management

Day 4 9 Hours
  • 08:30 am

    3. Availability Management

  • 10:45 am

    4. IT Service Continuity Management

  • 12:30 pm Launch Break
  • 01:30 PM

    5. IT Service Continuity Management

  • 03:45 pm

    5. Information Security Management


Day 5 9 Hours
  • 08:30 am

    6. Demand Management

  • 10:45 am

    7. Roles and Responsibilities

  • 12:30 pm Launch Break
  • 01:30 PM

    8. Technology and Implementation      Considerations

  • 03:45 pm

    9. Exam Preparation / Mock Exam

Day 6 9 Hours
  • 08:30 am RCV Course

    1. Service Transition
    2. Change Management

  • 10:45 am

    2. Change Management
    3. Service Asset & Configuration Management

  • 12:30 pm Launch Break
  • 01:30 PM

    3. Service Asset & Configuration Management
    4. Release & Deployment Management

  • 03:45 pm

    4. Release & Deployment Management
    5. Service Validation & Testing

Day 7 9 Hours
  • 08:30 am

    5. Service Validation & Testing

  • 10:45 am

    6. Request Fulfilment

  • 12:30 pm Launch Break
  • 01:30 PM

    7. Change Evaluation

  • 03:45 pm

    8. Knowledge Management


Day 8 9 Hours
  • 08:30 am

    9. Technology and Implementation       Considerations

  • 10:45 am

    10. Exam Preparation / Mock Exam

  • 12:30 pm Launch Break
  • 01:30 PM OSA Course

    1. Introduction & SM as a Practice

  • 03:45 pm

    2. Event Management
    3. Incident Management

Day 9 9 Hours
  • 08:30 am

    3. Incident Management
    4. Request Fulfilment

  • 10:45 am

    4. Request Fulfilment
    5. Problem Management

  • 12:30 pm Launch Break
  • 01:30 PM

    5. Problem Management

  • 03:45 pm

    6. Access Management
    7. Service Desk

Day 10 9 Hours
  • 08:30 am

    7. Service Desk
    8. Functions

  • 10:45 am

    8. Functions
    9. Technology and Implementation      Considerations

  • 12:30 pm Launch Break
  • 01:30 PM

    9. Technology and Implementation      Considerations

  • 03:45 pm

    10. Exam Preparation / Mock Exam

Day 13 9 Hours
  • Incident Management Process

    Purpose
    The purpose of incident management is to restore normal service operations as soon as possible and to minimize adverse impact on business operations.

    Value to Business
    - Increased availability of business services
    - Reduced impact on the business operations
    - Timely resolution of incidents
    - User/business satisfaction



  • 08:30 am

    Case Study and Problem statement

  • 10:45 am

    Gap analysis

  • 12:30 pm Launch Break
  • 01:30 pm

    High Level Design

  • 03:45 pm

    Detailed process Design

Day 14 9 Hours
  • Problem Management Process

    Purpose
    The purpose of problem management is to avoid the re-occurrence of incidents and to minimize the impact of incidents that cannot be prevented.

    Value to Business
    - Improved availability of IT service
    - Reduced operational cost and risk
    - Improved productivity of business and IT staff




  • 08:30 am

    Case Study and Problem statement

  • 10:45 am

    Gap analysis

  • 12:30 pm Launch Break
  • 01:30 pm

    High Level Design

  • 03:45 pm

    Detailed process Design

Day 15 9 Hours
  • Change Management Process

    Purpose
    The purpose of change management is to manage the process of change, such that changes are controlled, risk and impact on service quality minimized, and change is implemented successfully on the first attempt.

    Value to Business
    - Ensure that changes meet business objectives
    - Deploy changes in a timely manner
    - Minimize service disruption due to failed changes
    - Efficiently handle high volumes of change

  • 08:30 am

    Case Study and Problem statement

  • 10:45 am

    Gap analysis

  • 12:30 pm Launch Break
  • 01:30 pm

    High Level Design

  • 03:45 pm

    Detailed process Design

Speakers of the Event

Speaker
An IT Service Managing Consultant of 25 years experience with extensive expertise in IT Services Management (ITSM) and ITIL, strategy, governance, methods, processes design and improvement, strategic technology infrastructure planning, project management ,and developing effective solutions to meet customer business requirements.

ITIL certified V3 Expert, TIPA Lead Assessor, and Prince2 practitioner certified
Hussam Kamal Morsy

ITIL Expert, PRINCE2 Practitioner, TIPA Lead Assesor (Full Instructor CV)

Speaker
CEO, Managing Director - Medrar for Training & IT Services
Hany Galal

CEO, Managing Director
Medrar for Training & IT Services

Partners/Sponsors

Our Esteemed Partners/Sponsors for this event

FAQ

Generic Questions About This Event

As a pre requisite for to attend this Bootcamp, you must hold an ITIL foundation certificate.
Please contact us to book your 3 days ITIL foundation course 10 days before the Bootcamp.

ITIL Expert, Intermediate Capability PPO, RCV, OSA, SOA and ITIL Managing Across the Lifecycle

Total duration is 15 days (12 day Bootcamp + 3 days Implementation Workshop)

The implementation workshop will be a real scenario-based case to implement the incident, problem, and change management processes.

The event will take place in the Renaissance Sharm El Sheikh Golden View Beach Resort, Egypt

Upon receiving your registration request, we will contact you to give you all the details about the hotel reservation

Kindly click the register button on the top right of the page and fill-in the form.

Venue

Location that you'll be looking for

Event Location

  • Visit Us
    Om El Seid Hill
    Sharm El Sheikh, Egypt
  • Call Us
    (+20) 1066623489
    (+20) 1202080016
  • Email Us
    training@medrarit.com